What is PayID?
PayID is a simple, secure way to pay us directly from your bank account, using your existing online or mobile banking app, no card details required. It's widely used across Australia and is our preferred way for you to pay for your booking.
Why we recommend PayID
- No surcharge – you pay exactly the amount quoted, directly from your preferred bank account. No need to enter credit card numbers.
- Fast and secure, payments are made through your own bank's app, using the security your bank already provides.
- No card details to enter or store.
- Your payment is matched automatically to your booking.
How it works
- When your booking is ready for payment, we'll automatically generate a unique PayID for that booking. This will combine your booking reference number with our brand and will be included on your invoice or payment confirmation.
- Open your banking app and select the option to pay via PayID (sometimes shown as ‘Pay ID’, ‘Pay someone’, or ‘PayID transfer’).
- Enter the PayID shown on your invoice and confirm the payment amount.
- That's it, your payment will be matched to your booking automatically. You'll receive the same confirmation and receipt as with any other payment method.
Effective date
PayID is available as our preferred payment method for all Australian bookings from 1 October 2026.
Can I still pay by credit card?
Yes. Credit card remains an accepted payment method. We recommend PayID where possible, as it carries no surcharge and you won’t have to share any credit card details.
Is PayID safe?
Yes. PayID payments are processed through your own financial institution's banking app or online banking platform, using the same security measures your bank already has in place. We never see or store your bank login or card details.
Which sites does this apply to?
PayID as a preferred payment method currently applies to our Australian sites only.